Invitation to Bid - Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell

The eligibility requirements for this tender include being a registered entity with a minimum of three years of relevant experience in similar services. Bidders must demonstrate an average annual turnover of 1000 Lakhs for the last three years. Micro, Small and Medium Enterprises (MSEs) and startups do not qualify for exemptions in experience and turnover.

Bidders must provide several essential certificates upon submission including:

• Experience documentation as per the eligibility criteria.
• Proof of annual turnover.
• Additional documents as specified in the ATC, which may include a certificate from a Chartered Accountant.

Bidders must register with the appropriate authorities as per the guidelines set out in the tender document. Once registered, they can submit their bids electronically along with the necessary documentation stated in the tender.

Accepted document formats include PDF, and the documents must be clear and legible. Bidders should ensure that all submitted documents comply with the submission guidelines.

Bidders must meet specific technical specifications which include the ability to execute maintenance, troubleshoot issues, and provide efficient repair services for Dell equipment. This may be assessed through prior project references.

The selected service provider must adhere to industry-recognized quality standards to ensure maintenance services are performed to a high standard that meets the expectations of the Department of Financial Services.

Yes, bidders must comply with all conditions outlined in the tender document, including technical and financial requirements. Adherence to the framework set by Make in India policies and local procurement rules may also be evaluated.

The EMD is not required for this tender, allowing for a more accessible participation process for bidders.

The performance security requires an ePBG of 5% of the bid amount, which is valid for a duration of 12 months from the start of the contract.

Payment terms will be defined in the awarded contract and typically involve a milestone or monthly payment structure based on service delivery and milestones achieved.

Price evaluation will be based on the total value proposed in the submitted bids. Bidders are encouraged to present a competitive yet realistic pricing structure that aligns with the quality of service proposed.

Bidders are required to submit their proposals electronically via the designated platform stipulated in the tender documents, ensuring all documents are uploaded correctly.

Bidders must follow the specified timelines in the tender document for both submission and evaluation. Timeliness is crucial, as late submissions will not be considered.

After evaluation, results will be communicated to all participating bidders as per procedural norms outlined by the Department of Financial Services in the tender documentation.

There are currently no benefits or exemptions for MSEs regarding the required experience and turnover criteria in this tender process.

This tender emphasizes compliance with Make in India policies, encouraging local manufacturers and service providers to participate actively, thus fostering local entrepreneurship and enhancing domestic capacities.