Secretariat Administration Department Uttar Pradesh EPABX Annual Maintenance Tender Lucknow 2026
Bid Publish Date
23-Oct-2026, 7:46 pm
Bid End Date
02-Nov-2026, 8:00 pm
EMD
₹40,000
Location
Progress
Tender Overview
The procurement relates to the Secretariat Administration Department Uttar Pradesh for the Annual Maintenance service of EPABX System in Lucknow, Uttar Pradesh (226001). The tender includes an EMD of ₹40,000 and imposes flexible scope terms with a 50% upwards adjustment possibility. The contracting entity requires a local service presence in the consignee state, ensuring timely support and accountability. The emphasis on service accessibility and escalation responsiveness is a key differentiator. The opportunity is shaped by the government’s routine maintenance needs for critical telecommunication infrastructure and the need to ensure uninterrupted call routing and system uptime.
Technical Specifications & Requirements
- Service category: Annual Maintenance service for EPABX System with no explicit itemized BOQ.
- EMD: ₹40,000 (linked to bid security requirements).
- Service provider location requirement: an office must be located within the state of consignee (UP) with documentary evidence.
- Support features: bidder/OEM must provide a dedicated toll-free service line and an escalation matrix of contact numbers.
- Contract flexibility: option clause allows up to 50% increase in quantity or duration at tender issue or post-issue, subject to consent for lumpsum services.
- ATC/ATC-like terms indicate mandatory adherence to the provided terms and clear service accountability.
- No specific technical specifications or ISI/ISO standards are mentioned in the tender data.
Terms, Conditions & Eligibility
- Availability of service provider: must have a local UP office; documentary evidence required.
- Dedicated/toll-free service support number to be provided by bidder/OEM.
- Escalation matrix with phone numbers for service support must be supplied.
- 50% quantity/duration adjustment clause applicable; bidders must accept revised scope.
- Payments, penalties, warranty terms are not detailed in the data; bidders should seek ATC document for full terms.
- Tender requires compliance with the ATC terms uploaded by the buyer and any supplementary conditions.
Key Specifications
-
Product/Service: Annual Maintenance for EPABX System
-
EMD: ₹40,000
-
Location requirement: UP-based service office with documentary evidence
-
Support features: dedicated toll-free number, escalation matrix
-
Contract flexibility: 50% increase in quantity/duration
Terms & Conditions
-
EMD of ₹40,000 must be submitted with bid
-
Local UP office requirement with documentary evidence
-
Dedicated toll-free service number and escalation matrix mandatory
-
Contract may be increased up to 50% in scope or duration
Important Clauses
Payment Terms
Not detailed in provided data; bidders should review ATC document for payment terms and milestone payments
Delivery Schedule
No explicit delivery timelines provided; ATC document should specify response and maintenance windows
Penalties/Liquidated Damages
No LD details in data; refer to ATC for penalties or performance bonds
Bidder Eligibility
-
Must maintain an office in the state of Uttar Pradesh with documentary evidence
-
Dedicated toll-free service line and escalation matrix must be provided
-
Experience in EPABX maintenance and related telecom systems
-
Submit ₹40,000 EMD and meet general bid submission requirements
Tender Data
Bid Details
Quantity
2
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
No
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
10
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance service - EPABX System
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
26
Payment Timelines
Payments shall be made to the Seller within 45 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Lucknow
Delivery Pincodes
226001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Ajay Pratap Singh | 226001,Vidhansabha marg U P Civil Secretariat, Main Building | Lucknow | Uttar Pradesh | 226001 | 1 | - | - |
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 5
GeM-Bidding-10075185.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
🤖 AI-Powered Bidder Prediction
Discover companies most likely to bid on this tender
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for EPABX maintenance
Financial statements or turnover proof
EMD submission proof (₹40,000)
Technical bid documents
OEM authorization or dealership certificate (if applicable)
Documentary evidence of local UP office
Frequently Asked Questions
Key insights about UTTAR PRADESH tender market
How to bid for EPABX annual maintenance tender in Lucknow UP
Bidders must submit all required documents including GST, PAN, and ₹40,000 EMD, along with technical bid and OEM authorizations. Ensure UP state office documentation, dedicated toll-free support, and escalation matrix are included. Review ATC terms for scope flexibility up to 50% and ensure compliance with local office requirements.
What documents are required for EPABX maintenance tender in UP
Required documents include GST registration, PAN card, experience certificates in EPABX maintenance, financial statements, EMD proof of ₹40,000, technical bid, OEM authorization if applicable, and documentary evidence of a UP-based service office to satisfy local presence.
What are the eligibility criteria for UP EPABX tender 2026
Eligibility includes having a UP-based service office with documentary evidence, a dedicated toll-free service number, an escalation matrix for service support, and proven experience in EPABX maintenance. A bid security of ₹40,000 is mandatory for participation.
What are the contract modification terms for this EPABX tender
The contract allows a 50% increase in quantity or duration at the time of contract issue or post-issue, with consent from the service provider for lumpsum services. Bidders must explicitly accept revised scope if invoked.
What is the EMD amount for the Lucknow EPABX tender
The EMD amount is ₹40,000. Submitting this amount along with the bid security documentation is mandatory to qualify for evaluation, with remittance through the specified online or offline method per ATC.
What support features are required for EPABX maintenance bidders
Bidders must provide a dedicated toll-free service line and an escalation matrix with contact numbers. This ensures prompt response and clear escalation paths for service outages or maintenance requests within the UP region.
Where to find the complete terms for this tender
Refer to the Buyer uploaded ATC document accompanying the tender for complete terms, including payment terms, penalties, delivery expectations, and any warranty or AMC requirements beyond the data provided here.
What is the required delivery/response timeline for maintenance
The tender data does not specify explicit delivery timelines; bidders should consult the ATC document for expected response times, service windows, and preventive maintenance schedules aligned to UP state government requirements.