Central Silk Board High End Desktop Computer Tender Ramanagara Karnataka 3-Year OEM Warranty 2026
Bid Publish Date
04-Sep-2026, 3:58 pm
Bid End Date
14-Sep-2026, 4:00 pm
Location
Progress
Key Highlights
- • Specific brand/ OEM warranty requirement: 3-year OEM warranty included
- • Service Centre requirement: Functional Service Centre in Karnataka with 30-day establishment window
- • Delivery option clause: 25% quantity variation during contract and currency, with calculated extension logic
- • Dedicated service line and escalation matrix to ensure prompt support
- • Mandatory installation, commissioning, and training components included
- • Documentation readiness: upload OEM certificates, installation records, and warranty documents
- • No BOQ items specified; focus on high-end desktop computers and aftermarket support
Tender Overview
Central Silk Board invites bids for High End Desktop Computers to be supplied under Supply, Installation, Testing and Commissioning. The procurement location is Ramanagara, Karnataka and scope includes delivery, installation, testing, and commissioning at consignee sites. The buyer reserves a 25% quantity variation during contract and within the contracted rate. The contract emphasizes a robust after-sales framework with 3-year OEM warranty and mandatory onsite service where applicable. A dedicated service framework and escalation protocols are required to ensure uninterrupted support across the state.
Technical Specifications & Requirements
- Scope: Supply, Installation, Testing and Commissioning of High End Desktop Computers (PAC Only) with on-site or vendor-enabled support.
- Warranty: 3 years from final acceptance or completion of installation, with OEM warranty certificates to be provided at delivery.
- Service Infrastructure: Bidders must have a Functional Service Centre in Karnataka; if not present, establish within 30 days of award; evidence required for payment release.
- Support & Access: Dedicated toll-free service line and a formal Escalation Matrix to be provided.
- Documentation: Upload all required certificates as per ATC/Corrigendum; ensure installation, commissioning, and training capabilities are documented.
- Delivery & Installation: Terms include comprehensive S&I coverage and readiness to support post-installation maintenance.
Terms, Conditions & Eligibility
- Delivery Clause: Quantity may be increased up to 25%, with extended timelines computed as (Increased quantity ÷ Original quantity) × Original delivery period, minimum 30 days.
- Payment Terms: Payment processing contingent on submission of evidence of a Functional Service Centre and compliance with service deployment requirements.
- After-Sales: Bidder/ OEM must maintain service presence in India with installation, commissioning, training, troubleshooting, and maintenance capabilities; provide service contact details and response times.
- Documentation: Mandatory uploading of OEM authorizations, warranty certificates, and relevant certifications; non-compliance leads to rejection.
- Standards: No specific IS/ISO standards specified in data; bidders must meet general procurement norms and provide required certificates as per ATC.
Key Specifications
-
Product/service: High End Desktop Computers (PAC Only)
-
Quantity: Not specified; subject to 25% variation as per option clause
-
Warranty: 3 years from final acceptance/installation
-
Delivery/Installation: Includes SIT (Site Installation Testing) and commissioning
-
Service: Dedicated toll-free line; Escalation Matrix; in-country installation/maintenance team
-
Documentation: OEM certificates, installation/training records, service centre proofs
Terms & Conditions
-
Delivery quantity may vary by up to 25%, with extended delivery periods calculated per clause
-
Payment dependent on documentary evidence of a Functional Service Centre in Karnataka
-
3-year OEM warranty with required certificates and service capability within India
Important Clauses
Payment Terms
Payment will be released after submission of evidence of a Functional Service Centre and compliance with service deployment terms.
Delivery Schedule
Option to increase quantity up to 25% with extended delivery time formula; minimum 30 days for extension.
Penalties/Liquidated Damages
Not specified in data; ensure bid includes standard LD provisions per ATC/Corrigendum
Bidder Eligibility
-
Functional service capability in India with regional coverage for Karnataka
-
Experience in supplying high-end desktop computer systems under similar scopes
-
Compliance with OEM warranty and installation requirements
Tender Data
Bid Details
Quantity
2
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
1
OEM Avg. Turnover
8
Past Performance
30 %
Warranty Period
3 years
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
High End Desktop Computer (Q2) ( PAC Only )
Delivery Details
Max Delivery Days
30
Delivery Locations
1
Delivery Cities
Ramanagara
Delivery Pincodes
562159
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sanket Tatyaso Kuge | 562159,GOVERNMENT COCOON MARKET, NEAR BUS STAND, RAMANAGARA, BANGALORE SOUTH . MOBILE: 7972883201 | Ramanagara | Karnataka | 562159 | 2 | 30 | - |
Authority Records
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Documents 3
GeM-Bidding-9848105.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar desktop computer supply projects
Financial statements demonstrating financial stability
EMD document (as applicable by procurement norms)
Technical bid documents and compliance certificates
OEM authorization letters
Warranty certificates from OEM
Proof of functional Service Centre in Karnataka or plan to establish within 30 days
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for Central Silk Board desktop tender in Ramanagara Karnataka 2026?
Bidders must meet eligibility criteria, submit GST, PAN, experience certificates, financials, OEM authorizations, and warranty documents. Ensure 3-year OEM warranty, establish Karnataka service centre within 30 days, and provide installation, testing, commissioning details with a dedicated service line and escalation matrix.
What documents are required for the desktop procurement bid in Karnataka?
Required documents include GST registration, PAN, financial statements, experience certificates for similar projects, OEM authorization, warranty certificates, installation and commissioning records, and evidence of a functional service centre in Karnataka or a plan to establish it within 30 days of award.
What are the delivery terms for the 25% quantity variation clause?
The purchaser may increase quantity up to 25% at contracted rates, with delivery extension calculated as (Increased quantity ÷ Original quantity) × Original delivery period, minimum 30 days; extension may continue up to the original delivery period.
Which warranty is required for the desktop computers in this tender?
A 3-year OEM warranty from final acceptance or completion of installation is required, with OEM warranty certificates submitted at delivery and service support compliant with the established Indian after-sales framework.
What service support features must bidders provide for Karnataka?
Bidders must have a dedicated toll-free service line and a formal Escalation Matrix; if no Karnataka centre exists, establish one within 30 days and provide documentary evidence to unlock payments.
What installation and commissioning requirements are specified for this bid?
Scope includes Supply, Installation, Testing and Commissioning of desktops, along with training and post-installation troubleshooting capabilities; service delivery must cover on-site or vendor-supported installation and handover at consignee locations.
Are there any ISI/ISO standards specified for this desktop tender?
No specific ISI/ISO standards are listed in the tender dataset; bidders should rely on standard procurement compliance and provide necessary OEM and warranty certifications as per ATC.
What is the payment condition tied to the service centre evidence?
Payment will be released only after submission of documentary evidence demonstrating a Functional Service Centre in Karnataka or a confirmed establishment within 30 days of contract award.