Panchayat and Rural Development Department Chhattisgarh E-cart for Goods Bilaspur 2026 ISO certified service centers
Bid Publish Date
08-Sep-2026, 1:10 pm
Bid End Date
18-Sep-2026, 2:00 pm
Location
Progress
Tender Overview
The Panchayat And Rural Development Department, Chhattisgarh invites bids for an E-cart goods procurement in Bilaspur, Chhattisgarh (postal code 495001). The procurement scope centers on an E-cart delivery under the Goods category, with an emphasis on vendor capabilities for local service, ISO-certified operations, and OEM authorization. The buyer reserves the right to adjust contract quantity by up to 25% and to extend delivery time proportionally, ensuring continuity of supply within contracted rates. A key differentiator is the requirement for a Bilaspur-based local service center and toll-free service access, shaping a responsive after-sales experience.
Technical Specifications & Requirements
- Product/service: E-cart for Goods as per tender terms with carry-in or on-site warranty options;
- Standards/certifications: ISO certification relevant to offered product/service; OEM authorization where applicable; Bilaspur, Chhattisgarh authorized service centre present or to be established within 30 days of award; dedicated toll-free service line and a formal escalation matrix (Levels 1-3) with contact details;
- Service requirements: 3 working days response to service complaints; documentary evidence of a functional service centre required prior to payment release; unique complaint/service request number for tracking;
- Additional expectations: 3-tier escalation, dedicated customer care number, and robust service support infrastructure; minimum warranty period to be specified in tender; supplier to align with option clause for quantity variation up to 25% during contract.
Terms, Conditions & Eligibility
- EMD/financial prerequisites: ISO certification and OEM authorization where applicable; bidders must establish Bilaspur service presence; payment terms contingent on submission of service capability documentation; escalation matrix with names, mobile numbers, and email IDs; toll-free support mandatory; complaint tracking and timely response within 3 working days; provision of dedicated toll-free number for customer support; all service commitments to be documented and verifiable.
Key Specifications
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Product/service names: E-cart for Goods (GEM portal listing), with service support and warranty
-
Quantities/scale: quantity variation up to 25% of bid quantity during contract
-
Estimated value: not disclosed; contract value will reflect awarded quantity at contracted rates
-
Experience: requirement for ISO-certified supplier with local Bilaspur service presence
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Quality/standards: ISO certification; OEM authorization where applicable; IS/IEC alignment if specified later
Terms & Conditions
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Key Term 1: Quantity variation up to 25% during contract, with extended delivery calculations
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Key Term 2: Local Bilaspur service centre requirement; 30-day establishment window
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Key Term 3: 3 working days service response; toll-free support and escalation matrix
Important Clauses
Payment Terms
Payment released after submission of evidence of a functional service centre and completion of service milestones per contract terms.
Delivery Schedule
Delivery period to commence from the last date of original delivery order; additional time via formula (increased quantity/original quantity) × original period, min 30 days.
Penalties/Liquidated Damages
Penalties clause to be applied for delayed service response beyond 3 working days and for non-compliance with escalation matrix.
Bidder Eligibility
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Valid ISO certification relevant to offered product/service
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Authorized service presence in Bilaspur, Chhattisgarh or commitment to establish within 30 days
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OEM authorization certificate where applicable
Tender Data
Bid Details
Quantity
1
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Past Performance
30 %
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
E-cart for Goods (Q3)
Payment Timelines
Payments shall be made to the Seller within 10 days of issue of consignee receipt-cum-acceptance certificate (CRAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Max Delivery Days
30
Delivery Locations
1
Delivery Cities
Bilaspur
Delivery Pincodes
495001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Santosh Kumar Tiwari | 495001,Bilaspur | Bilaspur | Chhattisgarh | 495001 | 1 | 30 | - |
Authority Records
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Documents 2
GeM-Bidding-9862416.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
GST registration certificate
Permanent Account Number (PAN) card
ISO certification documents relevant to offered product/service
OEM authorization certificate (where applicable)
Proof of local service centre in Bilaspur, Chhattisgarh (or evidence of establishment within 30 days of award)
Experience certificates for similar products/services
Financial statements / turnover proof
Technical bid documents and compliance sheets
Complaint tracking system details and escalation matrix
Any other documents specified in T&Cs (toll-free number, service centre details)
Frequently Asked Questions
Key insights about CHHATTISGARH tender market
How to bid in E-cart goods tender in Bilaspur Chhattisgarh 2026
Bidders must meet eligibility criteria including ISO certification, OEM authorization where applicable, and establish a Bilaspur service centre or show commitment within 30 days of award. Prepare GST, PAN, financials, and service escalation documentation; submit technical and commercial bids as per T&Cs.
What documents are required for Bilaspur E-cart procurement in Chhattisgarh
Submit GST registration, PAN, ISO certification, OEM authorization, Bilaspur service centre proof, turnover/financial statements, experience certificates, and technical bid. Include toll-free support details and escalation matrix; provide service centre establishment timeline and complaint tracking mechanisms.
What are the service requirements for E-cart goods in Bilaspur
Bidders must provide a dedicated toll-free number, Level 1-3 escalation matrix with contact details, and commit to 3 working days service response. Functional Bilaspur service centre evidence is required before payment release, with documented complaint tracking.
What standards and certifications are required for this tender
Required ISO certification relevant to offered product/service; OEM authorization where applicable; service capability in Bilaspur; no IS standards specified yet, but ISO and OEM compliance are mandatory for eligibility.
What is the delivery time framework for quantity variation
Delivery period starts after the last original delivery order; if quantity increases by up to 25%, extended time is calculated as (increased quantity ÷ original quantity) × original period, with a minimum of 30 days.
What are the payment terms for this Bilaspur procurement
Payment is contingent on submission of evidence of functional service centre and completion of milestones per contract. Terms may include milestone-based releases; ensure compliant service documentation is ready for quick processing.
How to ensure eligibility for OEM authorization and service support
Obtain a valid OEM authorization certificate where applicable, demonstrate Bilaspur service presence or plan to establish within 30 days, and provide escalation contacts and a toll-free number to meet T&Cs.
Where to find the official bid requirements and ATC terms
Review the tender terms for ISO, local service centre, escalation, toll-free support, and complaint tracking. Prepare required documents accordingly; ensure all terms are reflected in both technical and commercial bids to avoid disqualification.