Indian Army Software Support Services Tender Kolkata West Bengal 2026 - Microsoft OS DB Office Proactive & Adaptive Services
Bid Publish Date
08-Aug-2026, 2:32 pm
Bid End Date
29-Aug-2026, 3:00 pm
EMD
₹29,600
Location
Progress
Key Highlights
- • OEM approved service capability requirement for software support
- • 50% quantity/duration flex allowed by ATC; post-award flexibility limited to 50%
- • EMD amount clearly specified: ₹29,600
- • Location-specific procurement: Kolkata, West Bengal
- • No BOQ items currently published; expect scope adjustments per ATC
- • Mandatory review of buyer-uploaded ATC document
- • Category covers Microsoft software, OS, database, and Office suite with proactive, planning, implementation, ongoing support
Tender Overview
Organization: Indian Army (Department Of Military Affairs) in KOLKATA, WEST BENGAL 700001 seeks Software Support Services spanning Microsoft software, Operating System, Database Management Software, and Office suite software. Scope includes proactive services, planning services, implementation services, ongoing support, and adaptive enhancement with an EMD of ₹29,600. No BOQ items are listed; tender allows up to 50% quantity/duration flexibility per ATC, enabling scope adjustments prior to contract award. Eligible bidders must align with the buyer’s terms via the uploaded ATC document. This procurement emphasizes OEM-approved service capabilities and sustained software lifecycle support for military operations.
Technical Specifications & Requirements
- Product/Service scope: Microsoft software support; OS; Database management; Office suite; Proactive, planning, implementation, ongoing support, adaptive enhancement.
- Service delivery location: Kolkata, West Bengal.
- EMD: ₹29,600.
- Contract flexibility: 50% increase/decrease in quantity or duration allowed at contract award and post-award per ATC; Lump-sum work scope may expand up to 50% with service provider consent.
- Standards/ OEM: Emphasizes OEM-approved service capability for software support.
- BOQ status: No items listed; no BOQ available.
- ATC reference: Bid-specific ATC uploaded by buyer; bidders must review for final terms.
Terms, Conditions & Eligibility
- EMD: ₹29,600 as security deposit.
- Quantity/Degree of scope flex: Up to 50% adjustment; applies to both quantity and duration.
- Contract type: Primarily service-based (software support, planning, implementation, ongoing support).
- ATC requirement: Compliance with buyer-uploaded ATC document mandatory.
- BOQ status: No initial BOQ items; bidders should anticipate potential scope changes per ATC.
- bidders must monitor for updated terms post-issue of contract and obtain explicit consent for any scope expansion.
Key Specifications
-
EMD amount: ₹29,600
-
Service scope: Microsoft software support, Operating System, Database Management Software, Office suite software
-
Service categories: Proactive Services, Planning Services, Implementation Services, Ongoing Support, Adaptive Enhancement
-
Location: Kolkata, West Bengal
-
Contract flexibility: 50% quantity/duration adjustment per ATC
-
OEM-approved service capability emphasized
Terms & Conditions
-
EMD amount is ₹29,600; submission must accompany bid
-
ATC terms govern contract scope changes up to 50% before/after award
-
No BOQ items published; bidders must review the uploaded ATC for final terms
Important Clauses
Payment terms
Not specified in tender data; follow ATC for any payment milestones and security deposits
Delivery Schedule
Not specified; ATC will define timelines and SLAs post-award
Penalties/Liquidated Damages
Not specified; refer to ATC for any LD or performance bond requirements
Bidder Eligibility
-
Ability to demonstrate OEM-approved software support capabilities
-
Compliance with Kolkata, West Bengal procurement requirements
-
Experience certificates in Microsoft software, OS, DB, and Office suite support
Tender Data
Bid Details
Quantity
15
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
RA Qualification Rule
H1-Highest Priced Bid Elimination
Tech Clarification Time
3 Days
Preference & Exemptions
EMD Required
Yes
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
22
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Software Support Services 2.0 - Microsoft; Operating System Software, Database Management Software, Office suite software; Proactive Services, Planning Services, Implementation Services; Ongoing Support, Adaptive Enhancement; OEM approved service pro..
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
12
Delivery Details
Delivery Locations
1
Delivery Cities
Kolkata
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Kolkata | Kolkata | - | - | 15 | - | - |
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
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Documents 6
GeM-Bidding-9714621.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
4
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for software support services (Microsoft/OEM environments)
Financial statements / solvency certificates
EMD submission receipt or online payment proof (₹29,600)
Technical bid documents demonstrating OEM-authorized service capability
OEM authorizations or certifications (if required by ATC)
Frequently Asked Questions
Key insights about WEST BENGAL tender market
How to bid for Indian Army software support tender in Kolkata 2026?
Bidders must submit GST, PAN, experience certificates, financials, EMD ₹29,600, OEM authorization, and technical documentation. Review the uploaded ATC for scope and 50% flex terms; ensure OEM-approved capabilities cover Microsoft, OS, DB, and Office suite.
What documents are required for Odisha Army software tender submission in Kolkata?
Required documents include GST certificate, PAN, experience certificates in software support, financial statements, EMD receipt, OEM authorization, and technical bid detailing Microsoft OS and Office suite support capabilities; ATC may specify additional items.
What are the technical specifications for Microsoft software support in this tender?
Scope includes Microsoft software support, operating systems, database management software, and Office suite; no BOQ items published; OEM-approved service capabilities are mandatory; look to ATC for exact software versions and SLAs.
When is the EMD required for the Kolkata Army software tender 2026?
EMD amount is ₹29,600. Submit as part of the bid along with GST, PAN, experience certificates, financials, and OEM authorizations; ensure payment proof accompanies the technical bid.
What delivery terms and penalties apply to the Kolkata software procurement?
Delivery terms are defined in the ATC after award; currently not specified. Potential penalties or LDs will be described in the ATC; bidders should prepare to meet SLAs and performance commitments once ATC is issued.
What is the scope flexibility allowed under the ATC for this tender?
The ATC permits up to 50% increase or decrease in contract quantity or duration; any scope expansion requires consent from the service provider prior to final award and post-award adjustments per ATC.
Which OEM certifications are required for this Indian Army software bid in Kolkata?
Bidders must demonstrate OEM-approved service capability for Microsoft software and related OS/DB/Office suite support; include OEM authorizations in the technical bid as specified by the ATC.
How to access the Bid Specific ATC for this Kolkata tender?
Access the bid-specific ATC uploaded by the buyer; it contains all final terms, scope adjustments, eligibility nuances, and any additional documents required; ensure full compliance before submission.