Thdc India Limited Comprehensive AMC for OTIS Passenger Elevator Tender 2026 - ISM/OEM Authorized Elevator Maintenance Rajasthan
Bid Publish Date
04-Sep-2026, 10:36 pm
Bid End Date
15-Sep-2026, 10:00 am
Value
₹1,69,920
Location
Progress
Tender Overview
Thdc India Limited invites an OEM-authorized service provider for a Comprehensive Maintenance Contract (CMC) of an OTIS passenger elevator (pre-owned). The scope covers monthly preventive maintenance, routine servicing, breakdown attendance, and replacement of worn parts to keep the elevator in fully operational condition. The engagement is PAC-restricted to the authorized source, with unlimited breakdown calls and priority handling of passenger entrapment. Estimated value is ₹169,920; exact location not disclosed. The contract emphasizes rapid response, a stocked spare parts inventory, and complete maintenance within the stated service levels. This tender targets qualified service providers capable of delivering full-service elevator maintenance under OEM guidelines.
Technical Specifications & Requirements
- Product/Service: Comprehensive AMC/CMC for an OTIS Elevator (Passenger) under PAC, including preventive maintenance, repairs, and part replacements.
- Coverage: Preventive maintenance visits monthly; routine servicing; breakdown attendance; replacement of defective parts (excluding items expressly excluded).
- Response & Repair: Normal breakdowns within 24 hours; critical failures with immediate restoration.
- Spare Parts: Contractor to maintain adequate spare parts inventory; no separate payment for covered replacement parts.
- Scope Details: All maintenance services, repairs, and replacements required for safe operation; unlimited breakdown calls during AMC period.
- Delivery/Execution: Ensure elevator remains fully operational; adherence to OEM standards and safety protocols.
- Vendor Eligibility: PAC-based procurement; authorized OEM source (OTIS Elevator India Limited) required.
Terms, Conditions & Eligibility
- EMD: Not specified in data; confirm per PAC guidelines.
- Contract Type: Comprehensive AMC/CMC for passenger elevator; monthly preventive maintenance visits.
- Special Clauses: PAC-restriction to OEM-authorized source; priority for passenger entrapment scenarios; complete maintenance coverage across the contract period.
- Payment Terms: Not detailed in data; verify with tender documents.
- Warranty/Support: Not explicit; AMC implies ongoing service support and availability of spare parts.
- Delivery Timeline: Monthly PM visits; breakdowns attended with defined response times; no separate charges for covered parts.
- Documentation: OEM authorization, evidence of PAC compliance, supplier credentials, and service capability evidence likely required.
Key Specifications
-
Product/service names: OTIS passenger elevator AMC/CMC
-
Est. value: ₹169,920
-
Maintenance scope: preventive maintenance, routine servicing, breakdown attendance, part replacement
-
Response times: normal ≤24 hours, critical immediate
-
Spare parts: contractor to maintain inventory; no extra payment for covered parts
-
OEM requirement: PAC-restricted, authorized OTIS supplier
Terms & Conditions
-
PAC-based procurement restricting to OTIS India OEM authorization
-
Unlimited breakdown calls during AMC period with priority for entrapment cases
-
Monthly preventive maintenance visits and comprehensive repairs included
Important Clauses
Payment Terms
Not specified in provided data; verify in PAC terms and contract appendices
Delivery Schedule
Monthly preventive maintenance visits; breakdown response within 24 hours (normal) and immediate for critical failures
Penalties/Liquidated Damages
Not detailed here; check Special Conditions of Contract for LD provisions
Bidder Eligibility
-
Authorized OTIS India Limited supplier with PAC-compliant status
-
Experience in comprehensive elevator AMC/CMC for passenger lifts
-
Evidence of spare-parts inventory management capability
Tender Data
Bid Details
Quantity
2
Bid Type
Single Packet Bid
Bid Validity
90 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Lift; OTIS Elevator; Comprehensive Maintenance Contract (CMC); Monthly; No
Payment Timelines
Payments shall be made to the Seller within 30 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Dehradun
Delivery Pincodes
249201
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| RAMDAYAL BHADRI | 249201,Gangotri Bhawan, Services Department, THDC INDIA LTD, RISHIKESH | Dehradun | Uttarakhand | 249201 | 2 | - | Number of months within the contract period for which service is required : 12 |
Authority Records
BID & GeM Expert Consultancy
End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
Free consultation · 24h response
Documents 20
GeM-Bidding-9828365.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
🤖 AI-Powered Bidder Prediction
Discover companies most likely to bid on this tender
Required Documents
GST registration certificate
PAN card
Experience certificates related to elevator maintenance
Financial statements or turnover proof
EMD documentation (if applicable under PAC)
Technical bid documents demonstrating OEM authorization
OEM authorization/endorsement from OTIS Elevator India Limited
Proof of PAC-compliant supplier status
Any prior AMC/CMC performance certificates
Frequently Asked Questions
How to bid for OTIS elevator AMC in Thdc tender 2026?
To bid, confirm PAC eligibility as an OEM-authorized OTIS source, prepare OEM authorization documents, submit experience certificates for elevator maintenance, and attach GST, PAN, and financial statements. The contract covers preventive maintenance, breakdown responses, and spare parts with no separate charge for covered replacements.
What documents are required for PAC elevator AMC submission?
Submit OEM authorization from OTIS Elevator India Limited, PAC-compliant supplier proof, GST certificate, PAN, experience certificates for elevator maintenance, financial statements, and prior AMC performance certificates. Ensure all documents align with tender terms and conditions.
What are the service levels for OTIS passenger elevator AMC?
The AMC requires monthly preventive maintenance visits, routine servicing, breakdown attendance, and replacement of worn parts. Normal breakdown response is within 24 hours, with immediate restoration for critical failures; spare parts stock is mandatory to minimize downtime.
What is the estimated value and scope of the elevator AMC?
Estimated value is ₹169,920. The scope includes preventive maintenance, breakdown attendance, repairs, and replacement of defective parts for a pre-owned OTIS passenger elevator, under OEM PAC restrictions, with unlimited breakdown calls during the contract period.
How is payment terms structured for OTIS AMC contract?
Payment terms are not specified in the data; bidders should await PAC tender terms. Typically, AMC payments are monthly or quarterly post-service completion, aligned with OEM maintenance schedules and milestone confirmations.
What qualifies as critical failure response time for elevator AMC?
Critical failures require immediate response and restoration at the earliest possible time, while normal breakdowns must be addressed within 24 hours. The contractor must prioritize passenger safety during entrapment incidents.