Indian Army Repair & Servicing Tender for 10 Voltas Split ACs and 1 Samsung 256L Refrigerator 2026
Progress
Key Highlights
- • Dedicated toll-free service support line required for bidders/OEM
- • OEM-authorized technicians preferred for Voltas ACs and Samsung refrigerator
- • On-site preventive maintenance and emergency servicing for 10 Voltas Split AC units and 1 Samsung 256 L refrigerator
- • Service reports and maintenance logs to be maintained and available on demand
- • Compliance with manufacturer recommendations and safety standards; warranty alignment
Tender Overview
The Indian Army, Department of Military Affairs, seeks a service partner to repair and service a fleet consisting of 10 Voltas split air conditioning units and 1 Samsung 256 L refrigerator. The procurement focuses on preventive maintenance, fault diagnosis, parts replacement, and on-site service support. Deliverables include routine maintenance visits and responsive emergency servicing with a dedicated service line. The contract emphasizes reliability, prompt response, and OEM-compatible servicing, leveraging existing equipment footprints in military facilities. This opportunity targets vendors with proven refrigeration and HVAC service capabilities, ISO/IS0 quality practices, and access to genuine OEM spare parts. Key differentiators include on-site support and guaranteed service responsiveness.
Technical Specifications & Requirements
- Service scope: Repair, preventive maintenance, troubleshooting, and on-site spares provisioning for 10 Voltas split AC units and 1 Samsung 256 L refrigerator.
- Service support: Dedicated toll-free number for service assistance; OEM-authorized technicians preferred.
- Response time: Immediate on-site assessment within defined service windows; escalation path to OEM if needed.
- Equipment compatibility: OEM-spare parts recommended; replacement parts must be genuine and conforming to model specifications.
- Documentation: Service reports, warranty status checks, and maintenance logs to be kept up-to-date and available on demand.
- Compliance: Work performed to manufacturer recommendations and relevant safety standards; warranty alignment for covered components.
- Location context: Indian Army installation sites requiring mobile service capability and compliant service engineers.
Terms, Conditions & Eligibility
- Service & Support: Bidder/ OEM must provide dedicated toll-free service line.
- Submission readiness: Evidence of prior experience in HVAC/refrigeration servicing for government or large-scale facilities.
- Warranty alignment: Ensure compatibility with existing OEM warranties and provide documentation of parts sourcing.
- Payment terms: Not specified; bidders should anticipate standard government service contracts (milestones with acceptance checks).
- EMD: Not specified in data; bidders should verify in full Terms & Conditions and prepare refundable deposit if required.
- Documentation: GST registration, PAN, company registration, and prior service certifications recommended; OEM authorization for Voltas and Samsung may be preferred.
Key Specifications
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Product/service names: Voltas split air conditioners (10 units) and Samsung 256 L refrigerator (1 unit)
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Quantities: 10 AC units, 1 refrigerator
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Service category: Repair, preventive maintenance, fault diagnosis, on-site servicing
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Standards: Manufacturer guidelines for HVAC and refrigeration safety; no explicit IS/ISO numbers provided
Terms & Conditions
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Dedicated service support line required (toll-free) for bid submission
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OEM authorization and technician qualifications may be required
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On-site service, preventive maintenance, and repair with OEM-compliant parts
Important Clauses
Service & Support
Bidder/OEM must provide a dedicated toll-free service number for support.
Warranty & Parts
Parts used must be genuine OEM-compatible; documentation of sourcing to be provided.
Delivery Schedule
On-site service and maintenance visits to be conducted as per manufacturer recommendations; response times to be defined in final terms.
Bidder Eligibility
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Experience in HVAC/refrigeration servicing for government or large facilities
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Demonstrated ability to provide on-site maintenance and OEM-spare parts
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GST registration and valid PAN card; company registration and financial stability evidence
Tender Data
Bid Details
Quantity
1
Similar Category
Repair and Overhauling Service
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Custom Bid for Services - Repair and Servicing of 10 x Split AC Voltas and 01 x refrigerator 256 Ltrs SamumsungConditionor
Delivery Details
Delivery Locations
1
Delivery Cities
Sonitpur
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Sonitpur | Sonitpur | - | - | Project / Lumpsum Based | - | - |
Authority Records
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Documents 8
GeM-Bidding-9819331.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
Corrigendum Updates
1 Update Update
Extended Deadline
11-Sep-2026, 3:30 pm
Opening Date
12-Sep-2026, 3:30 pm
Required Documents
Experience Criteria
Bidder Turnover
Certificate (Requested in ATC)
OEM Annual Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about ASSAM tender market
How to bid for Indian Army HVAC service tender in 2026?
Bidders must provide GST, PAN, company registration, and prior HVAC/refrigeration service experience. Submit OEM authorization for Voltas and Samsung if available. Ensure dedicated service line and on-site maintenance capabilities; include maintenance logs and service reports with the bid.
What documents are required for Indian Army service bid 2026?
Required documents include GST certificate, PAN card, company registration, experience certificates in HVAC/refrigeration servicing, financial statements, OEM authorizations (Voltas/Samsung), and EMD documentation if mandated by Terms & Conditions.
What are the technical specifications for Voltas ACs and Samsung fridge service?
The scope covers repair, preventive maintenance, fault diagnosis, and on-site servicing for 10 Voltas split ACs and 1 Samsung 256 L refrigerator. Parts must be genuine OEM-compatible; service reports and warranty status must be maintained.
When is the delivery and service timeline for this tender?
Timeline details are not specified in the data; bidders should anticipate manufacturer-recommended maintenance intervals and organize on-site visits accordingly, with a defined response time in the final contract.
What are the EMD and payment terms for this Indian Army bid?
EMD amount is not specified here; bidders should verify in the full Terms & Conditions. Payment terms typically follow government service contracts, often milestone-based or after acceptance tests; ensure compliance with any advance or performance-based terms if disclosed.
How to confirm OEM authorization for Voltas and Samsung in this bid?
Obtain official OEM authorization letters demonstrating capability to service Voltas split AC and Samsung refrigerator models. Include authorization validity, service scope, and contact points for OEM-approved spare parts.
What constitutes acceptable on-site service capability for this tender?
Acceptable capability includes a dedicated service line, mobile service teams with OEM-trained technicians, availability of genuine spare parts, and the ability to generate and share service reports and maintenance logs as required.
What standards or safety requirements apply to the Indian Army service bid?
Although explicit standards are not listed, bidders should align with manufacturer maintenance guidelines and general safety standards for HVAC and refrigeration work, ensuring compliant handling of refrigerants and electrical safety during on-site servicing.