Industrial Training Department Kerala Office Suite Software Tender 2025 Thiruvananthapuram ISO 9001
Bid Publish Date
05-Nov-2025, 2:13 pm
Bid End Date
17-Nov-2025, 9:00 am
Location
Progress
Tender Overview
Organization: Industrial Training Department, Labour And Skills Department Kerala. Location: Thiruvananthapuram, Kerala 695001. Product/Service: Office Suite Software (V3) (Q2) procurement for government training initiatives. Scope: Software solution with vendor documentation requirements; no BOQ items listed. Key eligibility include minimum three years of supply to central/state Government bodies and ISO 9001 certification. Distinct requirements include OEM authorization, End User Certificate in buyer format, and data sheet alignment with offered product. Additional compliance covers GST handling, and a DD/PBG option for performance security. Unique clauses emphasize after-sales support and escalation protocols. This tender targets software providers capable of government-facing deployments and ongoing service support.
Technical Specifications & Requirements
- Data Sheet of offered product must be uploaded and aligned with bid parameters to prevent rejection.
- End User Certificate: supplied in buyer’s standard format if requested.
- ISO 9001 certification for bidder or OEM is mandatory.
- Manufacturer Authorization: OEM/distributor authorization form with contact details must be included.
- Imported Products require an Indian-based OEM/authorized seller with a registered office for post-sales service.
- Service & Support: dedicated toll-free number and an escalation matrix must be provided.
- Performance Security: DD acceptable in place of PBG; DD payable to Director of Training, Trivandrum; hard copy within 15 days of award.
- GST advice: bidders must quote GST with actual rates; GST reimbursement follows actuals or capped rate.
Terms, Conditions & Eligibility
- EMD/Performance Bond: Not explicitly quantified; venue accepts DD-based performance security.
- Experience: minimum 3 years of regular manufacture/supply of similar products to Govt/PSU; provide contract copies per year.
- OEM Authorization: required for distributors/partners; provide complete OEM details.
- ISO 9001: mandatory for bidder or OEM.
- After-Sales Support: dedicated toll-free line and escalation matrix required.
- Documentation: data sheets, end-user certificates, and all certificates must be uploaded along with bid; missing documents may lead to rejection.
- Import Compliance: imported software requires India-based after-sales support presence.
Key Specifications
-
Product: Office Suite Software (V3) for government use
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Standards: ISO 9001 certified (bidder or OEM)
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Documentation: Data Sheet alignment with offered product
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Support: Dedicated toll-free service number and escalation matrix
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Delivery/Submission: End User Certificate in buyer format on request
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Import: Indian registered office for after-sales service if imported
Terms & Conditions
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End User Certificate in buyer format upon request
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DD acceptable in place of PBG with 15-day hard copy delivery
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ISO 9001 certification mandatory for bidder or OEM
Important Clauses
Payment Terms
GST applicable at actuals or quoted rate; reimbursement as per actuals or statutory limit, whichever lower.
Delivery Schedule
Hard copy of DD to be delivered within 15 days of award; software delivery terms unspecified.
Penalties/Liquidated Damages
Not explicitly defined in available terms; potential LDs may apply per Government of Kerala procurement norms.
Bidder Eligibility
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3+ years of regular supply to Central/State Govt or PSU with contract copies
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ISO 9001 certification for bidder or OEM
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OEM authorization form with complete contact details
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | ARG TECHNOLOGIES( MSE Social Category:OBC ) Under PMA | Item Categories : Office Suite Software (V3) | |
| L2 | WROFFY TECHNOLOGIES PRIVATE LIMITED Under PMA | Item Categories : Office Suite Software (V3) | |
| L3 | ADVANCE INFOSOLUTIONS PRIVATE LIMITED( MSE Social Category:General ) Under PMA | Item Categories : Office Suite Software (V3) | |
| L4 | VSN INTERNATIONAL PRIVATE LIMITED Under PMA | Item Categories : Office Suite Software (V3) | |
| L5 | B. M. INFOTRADE PRIVATE LIMITED Under PMA | Item Categories : Office Suite Software (V3) | |
| L6 | P P SALES Under PMA | Item Categories : Office Suite Software (V3) | |
| L7 | TIMES IT SOLUTIONS Under PMA | Item Categories : Office Suite Software (V3) |
Contract / Result Documents 1
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Tender Data
Bid Details
Quantity
21
Bid Type
Single Packet Bid
Bid Validity
120 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Requirements
Past Performance
80 %
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Office Suite Software (V3) (Q2)
Authority Records
BID & GeM Expert Consultancy
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Documents 2
GeM-Bidding-8550948.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
Experience Criteria
Past Performance
Certificate (Requested in ATC)
OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about KERALA tender market
How to bid on the Office Suite Software tender in Thiruvananthapuram Kerala 2025?
Bidders must meet essential eligibility: 3+ years Govt/PSU supply experience, ISO 9001 certification, OEM authorization, and data-sheet alignment. Upload GST details, End User Certificate if requested, and DD-based performance security with hard copy within 15 days of award. Ensure data sheets precisely match offered product parameters to avoid rejection.
What documents are required for the Kerala ITD software bid 2025?
Submit data sheets, End User Certificate in buyer format if requested, OEM authorization certificate, ISO 9001 certificate, manufacturer contracts proving 3+ years Govt/PSU supply, GST registration, PAN, and the DD-based performance security with hard copy delivered within 15 days after award.
What are the technical standards for the Office Suite Software in this tender?
Bidder or OEM must hold ISO 9001 certification; data sheet must align with offered product; imported products require an India-based OEM with after-sales service; GST handling follows actual rates or quoted rate, whichever is lower.
What is the payment and security mechanism for this procurement?
Payment terms align with Government norms; performance security can be an Account Payee DD payable to Director of Training, Trivandrum, with hard copy due within 15 days of award; PBG also allowed as per GeM GTC.
How is End User Certificate handled in this Kerala tender?
End User Certificate must be provided in the buyer's standard format if requested; ensure it is valid for the software and scope of supply; failure to provide may affect bid acceptance and evaluation.
What is required for OEM authorization in this Kerala procurement?
Submit an OEM authorization form/certificate detailing name, designation, address, email, and phone. This is mandatory for Authorized Distributors or resellers participating in the bid to prove official OEM backing.