Eastern Railway Toner Cartridges & Printer Consumables Tender 2026 India – Supply-Only, 25% Quantity Flexibility
Bid Publish Date
03-Sep-2026, 6:45 pm
Bid End Date
14-Sep-2026, 11:00 am
Location
Progress
Tender Overview
Eastern Railway invites bids for the toner cartridges and printer consumables category under Indian Railways. The procurement scope is supply of Goods only with a potential quantity variation of up to ±25% during contract execution. The contract requires the bidder to provide a dedicated toll-free service line and a formal escalation matrix for service support. Delivery timelines are linked to the original delivery order date, with time extensions possible for increased quantities. This tender emphasizes post-sales support accessibility and clear contact pathways, with a focus on reliable supply of standard printer consumables across rail sites.
Technical Specifications & Requirements
- Product category: Toner cartridges / ink cartridges / printer consumables
- Scope: Supply of goods only; no installation or services specified
- Quantity flexibility: Option to increase quantity up to 25% of bid/contract quantity during and after award
- Service availability: Dedicated toll-free service number required; escalation matrix with telephone contacts
- Delivery terms: Delivery period adjustments based on extended quantity need; calculated as (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days
- Standards/compliance: Not specified; bidders should align with standard industry consumables requirements and OEM compatibility where applicable
- BOQ: No items listed; indicates a supply-only procurement with specified terms to be interpreted by bidders
Terms, Conditions & Eligibility
- EMD details: Not specified in data; bidders should verify in final tender documents
- Delivery: Delivery period linked to original order date; extended time as per option clause
- Payment terms: Not disclosed; subject to supplier agreement and Railways terms
- Documents: Must include evidence of toll-free support capability and escalation contact details
- Warranty/Support: Post-sales support mechanism required via dedicated channel; escalation matrix mandatory
- Scope: Only supply of goods; no on-site installation or services beyond support line
- Compliance: Suppliers should be able to provide OEM/brand-aligned consumables and compatibility with common printers used in railway operations
Key Specifications
-
Product/service names: Toner cartridges, ink cartridges, printer consumables
-
Quantities: Up to 25% variation allowed post-award
-
EMD/Estimated value: Not specified in provided data
-
Experience: Not specified; bidders should demonstrate capability to supply standard consumables
-
Quality/Compliance: OEM compatibility; standard printer consumables
Terms & Conditions
-
Option clause allows ±25% quantity variation during contract
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Supply-only scope with dedicated service support line
-
Escalation matrix required for service issues
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Delivery period adjustments based on quantity changes with minimum 30 days
Important Clauses
Payment Terms
Not specified; final terms to be defined in tender documents
Delivery Schedule
Delivery starts from last date of original delivery order; extended period calculated per formula with minimum 30 days
Penalties/Liquidated Damages
Not specified in provided data; check final tender for LD terms
Bidder Eligibility
-
Experience in supplying toner cartridges and printer consumables
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Ability to provide OEM authorization or authorized dealer status
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Demonstrated toll-free service support capability and escalation matrix
Tender Data
Bid Details
Quantity
20
Bid Type
Single Packet Bid
Bid Validity
140 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
3 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Past Performance
20 %
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Toner Cartridges / Ink Cartridges / Consumables for Printers (Q2)
Delivery Details
Max Delivery Days
30
Delivery Locations
1
Delivery Cities
Maldah
Delivery Pincodes
732102
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Tapas Kumar Biswas | 732102,DRM Building Malda | Maldah | West Bengal | 732102 | 20 | 30 | - |
Authority Records
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Documents 2
GeM-Bidding-9845346.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
2
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Required Documents
GST Registration Certificate
PAN Card
Experience certificates in supplying toner cartridges / printer consumables
Financial statements or turn over proof
EMD/Security deposit documentation (if applicable in final tender)
Technical bid documents demonstrating compatibility with common printer models
OEM authorization or authorized dealer certificates
Dedicated toll-free support contact details and escalation matrix
Frequently Asked Questions
How to bid for the Eastern Railway toner cartridges tender in 2026?
To bid, ensure you meet the supply-only requirement for toner cartridges and printer consumables. Provide OEM authorization, GST, PAN, and experience certificates plus financials. Prepare a toll-free support contact and an escalation matrix. Confirm the ±25% quantity variation clause and understand delivery terms linked to the original order date.
What documents are required for the printer consumables tender in India 2026?
Submit GST registration, PAN card, experience certificates in toner supply, financial statements, OEM authorization, and evidence of toll-free service support. Include technical bid materials showing printer compatibility, and a documented escalation matrix with contact numbers to satisfy the bidder eligibility criteria.
What are the delivery terms for the toner cartridges supply contract?
Delivery commences from the last date of the original delivery order. If quantity increases by up to 25%, the additional time equals (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days. Extended delivery may be permitted during contract execution.
What constitutes the service support requirement for bidders?
Bidders must have a dedicated toll-free service number and an escalation matrix with telephone contacts. This ensures timely issue resolution for printer consumables supplied to Eastern Railway sites, supporting rail operations with prompt replacements and compatibility guidance.
Are there any standard certifications required for toner supplies in this tender?
The tender data does not specify, but bidders should align with OEM compatibility and standard industry practices for printer consumables. Including OEM authorizations and brand-specific compatibility documentation is advisable to demonstrate compliance and performance reliability.
How is quantity variation handled during the contract period?
Quantity can be increased up to 25% of the contracted quantity at the time of placement and during the currency. The payment and delivery terms adapt to the extended quantity, maintaining the contracted rates and a minimum extra delivery window of 30 days.