Employment Portal Of Government Of NCT of Delhi photocopier maintenance tender West Delhi 2026 ISO
Progress
Tender Overview
The opportunity is issued by the Employment Portal Of Government Of NCT Of Delhi, seeking Annual Maintenance Service for Photocopier Machines (Monochrome, Laser, Separate Drum & Toner, Mid Range), under West Delhi, Delhi 110008. No BOQ items are listed yet; the contract includes a 25% quantity/duration flex clause and requires an OEM Authorized Service Provider with an in-state service office. Bidders must submit an OEM authorization certificate with signing authority details. Additional terms mandate worker safety, insurance, and a dedicated service contact with an escalation matrix.
Technical Specifications & Requirements
- Caters to Sharp brand photocopiers under OEM authorization; service scope covers monochrome and laser devices with separate drum and toner components.
- Critical compliance elements include: office of service provider in the consignee state, a dedicated toll-free service number, and an escalation matrix for service support.
- Mandatory risk mitigation: workman compensation, public liability, property damage insurance, and adherence to safety protocols for working with electrical equipment.
- Clause 25%: price/duration adjustment permitted at contract issue and up to 25% post-issuance; scope expansion allowed for lumpsum contracts with consent.
- Documentation emphasis: provide OEM authorization certificate with full signing authority details; ensure local presence and contactability for ongoing maintenance.
Terms, Conditions & Eligibility
- OEM authorization certificate with full signing authority required.
- Office of the Service Provider must be located in the state of consignee; documentary evidence must be submitted.
- Maintain a dedicated toll-free service line and provide an escalation matrix.
- Compliance with safety, insurance, and worker protection provisions; 25% contract variation allowed.
- No BOQ items specified; emphasis on service capability and local presence for West Delhi.
Key Specifications
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Product/service names: Annual Maintenance Service for Photocopier Machines (Monochrome, Laser, Separate Drum & Toner, Mid Range) – Sharp brand
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Estimated value: Not disclosed in available data
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EMD: Not disclosed in available data
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Category: OEM-authorized service provision; local service office in consignee state
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Standards/Certifications: OEM authorization certificate required; safety and insurance provisions
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Delivery/Service scope: On-site/remote maintenance for Sharp photocopiers; escalation process in place
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Quality/Testing: Not specified; emphasis on service availability and quick response
Terms & Conditions
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OEM authorization certificate with signing authority is mandatory
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Service provider must have an in-state office and toll-free service line
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25% quantity/ duration variation permitted during contract lifecycle
Important Clauses
Payment Terms
Not specified in data; contract allows 25% variation in quantity/duration as per clause 1
Delivery Schedule
Not specified; emphasis on ongoing maintenance service with dedicated support and escalation matrix
Penalties/Liquidated Damages
Not specified; safety and insurance obligations apply per clause 2
Bidder Eligibility
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Must hold OEM authorization for Sharp photocopier maintenance with signing authority
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Must have an in-state service office in Delhi (West) and a toll-free support line
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Demonstrate prior experience in maintenance of monochrome/laser photocopiers and related components
Tender Data
Bid Details
Quantity
5
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
5
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Photocopier Machine - Photocopier Machines ( Monochrome , Laser , Separate Drum & Tonner, Mid Range); Sharp; OEM Authorised Service Provider
Advisory Bank
State Bank of India
ePBG Percentage
2%
ePBG Duration (Months)
14
Payment Timelines
Payments shall be made to the Seller within 15 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
West
Delivery Pincodes
110012
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Brijesh Kumar | 110012,Directorate of Employment Govt of NCT of Delhi IARI Complex Pusa Near ITI Pusa, Ph 25846321, 25846322 | West | Delhi | 110012 | 5 | - | - |
Authority Records
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Documents 3
GeM-Bidding-10043592.pdf
Main Document
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
4
Required Documents
OEM Authorization Certificate with full signing authority details
Proof of service office in the state of Delhi (West/Consignee state)
Dedicated toll-free service number and escalation matrix
Evidence of workers' compensation, public liability insurance, and safety measures
Any certifications/affiliations for Sharp photocopier servicing
Company profile and prior experience in photocopier maintenance
GST registration and PAN card copy
Financial stability documents (as applicable by buyer terms)
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for the photocopier maintenance tender in Delhi West?
Bidders should submit an OEM authorization certificate with signing authority details, proof of a Delhi-based service office, and a dedicated toll-free service line. Required documents include GST, PAN, and prior maintenance experience; the offer may include a 25% variation in scope per the contract terms.
What documents are required for the Delhi photocopier AMS tender 2026?
Submit OEM authorization certificate, Delhi-based service office proof, toll-free support details, escalation matrix, GST and PAN copies, prior photocopier maintenance experience, and relevant insurance certificates; ensure all documents align with the buyer terms for service and safety compliance.
What are the eligibility criteria for Sharp photocopier maintenance in Delhi?
Eligibility includes Sharp OEM authorization with signing authority, an in-state service office, a dedicated support line, and proven experience in monochrome/laser photocopier maintenance; comply with safety and insurance requirements as per tender terms.
What is required for service escalation in the Delhi tender?
Provide a detailed escalation matrix including primary and secondary contacts, working hours, and 24x7 availability where specified; the vendor must maintain a toll-free number for service support and rapid incident resolution.
When is the removal of contract variation allowed for the Delhi AMS tender?
The buyer may increase or decrease contract quantity or duration by up to 25% at contract issue and again up to 25% post-issuance, subject to mutual agreement and service feasibility.
What safety and insurance requirements accompany the Delhi photocopier maintenance contract?
Contractor must cover workers' compensation, public liability, and property damage insurance; safety measures for electrical work must be observed, ensuring compliance with all applicable regulations.
Where can I verify the OEM authorization and local presence for this tender in Delhi?
Confirm with Sharp or the designated OEM channel for Delhi; ensure your service office is registered in Delhi and that the OEM authorization clearly lists the signing authority and scope of maintenance coverage.
What brand and product scope does this Delhi tender cover?
Scope centers on Sharp photocopier maintenance, including monochrome and laser devices with separate drum and toner components; service provider must be OEM authorized and comply with on-site and remote maintenance requirements.