Office Of The Dgads New Delhi Annual Maintenance Service for Desktops Laptops Peripherals Bangalore 2026
Progress
Tender Overview
The Office Of The Dgads New Delhi on behalf of the Indian Audit And Accounts Department invites bids for Annual Maintenance Service (AMS) of Desktops, Laptops and Peripherals in Bengaluru, Karnataka. Estimated value: ₹241,000. Scope includes AMS for brand variants such as HP, Acer, Lenovo, Apple notebooks and desktops, plus Canon and HP multifunction printers. Tender emphasizes device-wise AMC pricing, a Bengaluru Urban registered service provider, and the ability to adjust contract quantity or duration by up to 50%. Unique clauses require a dedicated toll-free service line, an escalation matrix, and mandatory submission of relevant certificates with bid documents. The procurement aims to ensure operational uptime for office IT assets within a government setup, with emphasis on formal documentation and past experience proof. Unique SOW attachments and bidder ATC files indicate a structured evaluation framework and format for AMC price breakups per device per annum.
Technical Specifications & Requirements
- AMS for multiple devices: Desktops, Laptops, Peripherals, Multifunction Printers from brands including HP, Acer, Lenovo, Apple, Canon.
- Service provider office location: Bengaluru Urban, Karnataka.
- Price breakup: detailed AMC charges per device per annum required.
- Support features: dedicated toll-free number, escalation matrix for service issues.
- Documentation: upload of required certificates and past project experience proofs.
- SOW attachments indicate formal scope of work and compliance with ATC.
Terms, Conditions & Eligibility
- Quantity/duration may be increased up to 50% at contract issue and post-issue with consent.
- Service provider must have a Bengaluru-based registered office.
- Submit dedicated contact details (toll-free) and escalation matrix.
- Mandatory upload of certificates and past experience proofs; non-submission leads to rejection.
- AMC price breakup per device per annum must be provided.
Key Specifications
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- Device categories: Desktops, Laptops, Peripherals, Multifunction Printers (Monochrome, Laser, Canon and HP brands mentioned)
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- AMC pricing: Detailed price breakup per device per annum to be submitted
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- Service support: Dedicated toll-free service number and escalation matrix
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- Geographic eligibility: Service provider office must be in Bengaluru Urban District, Karnataka
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- Documentation: Upload all required certificates and past project experience proofs
Terms & Conditions
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EMD amount not specified in data; bidders should confirm as per ATC
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50% quantity/duration variation allowed; contract adjustments require consent
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Bengaluru-based service provider must be evidenced by office registration
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Deadline and exact submission dates not provided; verify ATC documents
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AMC price breakup per device per annum is mandatory
Important Clauses
Payment Terms
Not explicitly provided; bidders should verify ATC for AMC payment milestones and any advance/retention terms.
Delivery Schedule
No explicit delivery timeline in data; refer to ATC for service response times and on-site maintenance windows.
Penalties/Liquidated Damages
No LD details in provided data; bidders must review ATC for service uptime penalties and remedies.
Bidder Eligibility
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Bengaluru Urban District, Karnataka-based registered office
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Experience in AMC for IT hardware and peripherals
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Capability to provide device-wise annual AMC price breakup
Tender Data
Bid Details
Quantity
24
Bid Type
Two Packet Bid
Bid Validity
45 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
9
Experience Required
3 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Acer , Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Lenovo , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; APPLE , Annual Maintenance Service - Desktops, Laptops and Peripherals - Laptop; hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer (Monochrome , Laser , Composite Cartridge, Lower range; Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Lower range); Canon , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multifunction Printer ( Monochrome , Laser , Separate Drum & Tonner, Mid Range); hp , Annual Maintenance Service - Desktops, Laptops and Peripherals - Multi-function Printer (Colour , Laser , Composite Cartridge, Lower range); hp
Delivery Details
Delivery Locations
1
Delivery Cities
Bengaluru Urban
Delivery Pincodes
560034
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Pranav U | 560034,Director of Audit Airforce, B Wing, 3rd Floor, Kendriya Sadan, Koramangala, 2nd Block | Bengaluru Urban | Karnataka | 560034 | 1 | - | Number of Resident engineers : 0 Number of technicians : 0 |
Authority Records
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Documents 7
GeM-Bidding-9847528.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
8
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Required Documents
GST Registration Certificate
Permanent Account Number (PAN) Card
Past Experience Certificates / Contracts with invoices
Financial Statements (latest audited)
EMD/Security Deposit (as applicable in tender terms)
Technical Bid Document
OEM Authorization / Authorized Service Provider Certificates
Certificate of Incorporation / Partnership Deed (as applicable)
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for AMS in Bangalore for desktops and laptops tender 2026?
Bidders must submit GST, PAN, and financial statements, plus past experience proofs and OEM authorizations. Provide a device-wise AMC price breakup and ensure a Bengaluru-based service office. Adhere to the escalation matrix and toll-free numbers; ensure mandatory certificates are uploaded with the bid.
What documents are required to participate in the Bengaluru AMS tender?
Required documents include GST registration, PAN card, audited financial statements, past project experience proof, AMC price breakup per device per annum, OEM authorizations, and technical bid documents. Upload all certificates requested in ATC to avoid rejection.
What standards or certifications are specified for AMC services in this tender?
The tender references IS 550 or ISO certifications in highlights; bidders should include relevant device service standards and OEM certifications. Ensure service capability with Bengaluru-based office and provide escalation and toll-free support details as part of compliance.
When is the AMC price breakup per device per annum required?
The bid requires a detailed device-wise annual AMC price breakup in the offer. Submissions must include per-device annual rates for Desktops, Laptops, Peripherals, and Multifunction Printers to enable precise evaluation.
What are the eligibility criteria for past experience proof in this AMS tender?
Eligible proofs include contract copies with invoices, client execution certificates, or third-party inspection notes showing similar maintenance for IT hardware. Self-certification and client references can support claims; ensure documents align with device categories.
What is the scope of service provider location requirement in this bid?
The service provider must have a registered office located in Bengaluru Urban District, Karnataka, with dedicated service contact and escalation channels. This geographic eligibility is a non-negotiable prerequisite for bid qualification.
What are the payment terms for the Bangalore AMS contract?
Payment terms are not explicitly listed in the provided data; bidders should refer to ATC for milestone-based payments, possible advance, and post-delivery settlement timelines. Ensure compliance with all invoicing and documentation requirements.
How to verify the 50% scope variation clause in this AMS tender?
The buyer may increase or decrease contract quantity or duration by up to 50% at contract issue or after issue. Bidders must acknowledge willingness to adjust scope and confirm consent procedures during contracting.