Indian Army Office Productivity Suite Software Tender Amritsar Punjab IS 550 compliant 2026
Progress
Key Highlights
- • OEM-certified installation and commissioning explicitly required
- • Service centre must exist in the consignee's state, or be established within 30 days
- • Dedicated toll-free service number and escalation matrix required
- • Variation clause allows ±25% quantity change with pro-rated delivery time
- • Imported products require an Indian OEM office for after-sales service
- • Installation, testing, configuration, and training included in scope
Tender Overview
The Indian Army (Department Of Military Affairs) invites bids for an Office Productivity Suite Software package intended for deployment at Amritsar, Punjab. The scope includes licensing, installation, testing, and on-site commissioning by OEM-certified personnel, with integration of collaboration and communication services, offline working capability, and cloud storage per licensed user. The contract permits a ±25% quantity variation and requires a 30-day minimum delivery cadence post order, subject to extension as per clause. The bidder must ensure India-based after-sales support with OEM authorization, and establish a local service center if not already present. The procurement emphasizes vendor readiness for domestic servicing and compliant activation methods.
- Organization: Indian Army, Department Of Military Affairs
- Location: Amritsar, Punjab
- Product category: Office Productivity Suite Software
- Key differentiator: OEM-certified installation, on-site commissioning, and service-center commitments within 30 days of award
- Delivery flexibility: 25% quantity variation with pro-rated extension rules
- Unique terms: Indian vendor must provide in-country after-sales service and dedicated support channels
Technical Specifications & Requirements
- Product type: Office productivity suite with licenced-per-user model
- Licence tenure and assignment basis: Per-user licences with activation method defined by OEM
- Offline working capability: Full offline functionality available
- Collaboration and communications: Integrated chat/meetings and file-sharing features
- Supported formats: Compatibility with major office formats (e.g., DOCX, XLSX, PPTX, PDF)
- Cloud storage: Storage allocated per licensed user (GB not specified; must be defined in the bid)
- Administrative controls: Identity management and administrative controls for IT security
- OEM requirement: Installation/commissioning by OEM-certified resource or OEM-authorised reseller
- Service support: Functional service centre in the same state as consignee location; toll-free support; escalation matrix
Terms, Conditions & Eligibility
- EMD/Financial terms: Not specified in the data provided
- Delivery timeline: Delivery period starts after order, with minimum 30 days extension under option clause
- Variation: Purchaser may increase/decrease quantity up to 25%; price remains at contracted rates
- Documentation at bid: PAN, GSTIN, Cancelled Cheque, EFT Mandate (bank-certified)
- Delivery site: 415 Fd Hosp, CP 6, New Amritsar military Station, Khasa Cantt, Amritsar, Punjab 143107
- Warranty/Support: Service centre presence required; separate clauses for on-site/ carry-in warranty apply
- OEM/Import: For imported products, Indian office presence for after-sales support is mandatory
- Installation/Training: Training, configuration, testing included if scope covers; performed by OEM-certified personnel
Key Specifications
-
Office productivity suite with per-user licensing
-
Offline working capability enabled
-
Integrated collaboration and communication services
-
Cloud storage per licensed user (GB as per bid)
-
Administrative and identity controls
-
License activation method defined by OEM
-
OEM-certified installation and commissioning
-
Service centre within state of consignee; toll-free support
Terms & Conditions
-
25% quantity variation rights for purchaser with extended delivery rules
-
ECB/EMD details not provided; bidding requires PAN, GSTIN, EFT mandate
-
OEM certification and India-based after-sales support required
Important Clauses
Payment Terms
Not specified in data; ensure clarity on payment timelines in bid documents
Delivery Schedule
Delivery starts from order date; minimum 30 days additional time allowed; option clause governs extended delivery
Penalties/Liquidated Damages
Not detailed; confirm LD clauses in final terms and confirm SLA metrics with OEM
Bidder Eligibility
-
Must have OEM authorization for installation and support
-
Functional service centre in the same state as consignee or be established within 30 days
-
Capability for on-site installation and training by OEM-certified personnel
Tender Data
Bid Details
Quantity
19
Bid Type
Two Packet Bid
Bid Validity
180 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Inspection Required
No
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Purchase Preference
No
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
Yes
Bid Splitting Applied
No
Requirements
Past Performance
10 %
Experience Required
1 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Office Productivity Suite Software (Q2)
Delivery Details
Max Delivery Days
15
Delivery Locations
1
Delivery Cities
Amritsar
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | Amritsar | Amritsar | - | - | 19 | 15 | - |
Authority Records
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Documents 3
GeM-Bidding-9801317.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
1
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Required Documents
PAN card copy
GSTIN copy
Cancelled cheque copy
EFT Mandate (bank-certified)
OEM authorization/ reseller authorization
Proof of functional service centre (if existing)
Experience certificates for similar Office Productivity Suite deployments
Financial statements (as required by tender terms)
Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| Generic | Software Type | Installable Desktop Software, Web-based software, Desktop and Web-based Software |
| Generic | Licence Tenure | Perpetual Licence |
| Generic | Licence Assignment Basis | Per Device |
| Generic | Offline Working Capability | Full Offline Creation, Editing and Saving, Full Offline & Online Creation, Editing and Saving Or higher |
| Generic | Collaboration and Communication Services Included | Email Client |
| Generic | Supported Office File Formats | Office Open XML - DOCX, XLSX and PPTX, Open Document Format - ODT, ODS and ODP, Legacy DOC, XLS and PPT, PDF Export, CSV Import and Export |
| Generic | Cloud Storage Included per Licensed User (in GB) | 0, 5, 15, 30, 40, 50, 100, 200, 500, 1000, 2000, 3000, 5000 Or higher |
| Generic | Administrative and Identity Controls Included | Central Administration Console, User and Licence Management, Single Sign-on / Identity Federation, Multi-factor Authentication, Administrative Audit Logs, None, Email Security/Threat Protection, Data Loss Prevention/Information Protection, Retention/eDiscovery, Information Rights Management/Encryption |
| Generic | Licence Activation Method | Offline Activation, Internet-based Activation |
Frequently Asked Questions
Key insights about PUNJAB tender market
How to bid for the Office Productivity Suite tender in Amritsar Punjab 2026?
Bidders must ensure OEM authorization, provide PAN, GSTIN, and EFT mandate, and confirm service-centre readiness in Punjab. The tender allows ±25% quantity variation and requires installation by OEM-certified personnel. Prepare installation, training, and testing plans with clear activation methods and SLA commitments.
What documents are required for the Amritsar software tender submission?
Submission should include PAN card copy, GSTIN copy, cancelled cheque, bank-certified EFT mandate, OEM authorization, proof of service centre readiness, and experience certificates for similar deployments. Financial statements may be requested depending on tender specifics.
What are the critical technical specifications for the Office Productivity Suite?
The bid requires per-user licences, offline working capability, integrated collaboration/communication services, support for common formats (DOCX, XLSX, PPTX, PDF), cloud storage per user, and administrative/identity controls with a defined license activation method.
When is delivery expected after contract award for this tender?
Delivery begins from the order date, with a minimum delivery extension of 30 days. The purchaser may increase quantity by up to 25% and adjust delivery timelines accordingly under the option clause.
What are the service and support requirements for this tender?
Bidder must provide a functional service centre in the consignee state or establish one within 30 days of award, along with a dedicated toll-free support line and an escalation matrix for service issues.
Are imported products allowed and what after-sales terms apply?
Imported products require the OEM or authorized seller to have a registered Indian office for after-sales service. Submit a certificate confirming in-country service capability as part of bid submission.
What delivery terms govern quantity variations under the option clause?
The purchaser may vary quantity up to 25% at contract placement and during the currency at contracted rates. The extended delivery time is computed as (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days.
What standards or certifications are expected for the software package?
Standards like IS 550 compliance and ISI/ISO certifications may be referenced in tender terms. Ensure software licensing, activation methods, and cloud storage compliance meet the specified standards in the bid document.