Tender Notice for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

The eligibility requirements include being a registered entity with the requisite experience in providing call centre services, meeting specified annual turnover thresholds, and possessing necessary compliance certificates. In cases where bidders seek exemptions from experience or turnover criteria, appropriate supporting documentation must be submitted for consideration.

Bidders are required to submit various certificates, including those demonstrating experience, compliance with service quality standards, and financial solvency. Additional certificates may also be required based on the specifics provided in the tender documentation.

Bidders can register by following the procedure outlined in the tender documents. Typically, registration involves providing company details, relevant certificates, and submitting necessary identification documents.

Submission formats vary as delineated in the tender documents. Generally, documents must be uploaded in formats such as PDF or any specified electronic format that ensures clarity and legibility.

The technical specifications include the provision of a comprehensive ICT infrastructure, IVR capabilities, CTI integration, and adherence to operational standards as specified in the provided documentation.

Participating bidders must comply with the stipulated quality standards and best practices as outlined in the tender documents, which may include performance monitoring, reporting capabilities, and adherence to customer service protocols.

Compliance requirements encompass adherence to all specified regulations and guidelines outlined in the tender documents, including quality assurance, operational protocols, and local laws applicable to call centre operations.

The EMD for this tender is set at ₹1,489,500. This deposit is a security measure and must be submitted alongside the tender; failure to submit may result in disqualification.

Payment terms and conditions will be outlined clearly in the contractual agreement following a successful bid. Bidders should prepare for various stages of payment contingent upon service delivery milestones.

Price evaluation considerations will play a crucial role in the selection process, with bids assessed based on overall financial proposals, adherence to service scope, and quality assurance methods as detailed in the documentation.

Submissions can typically be made through the online portal specified in the tender documentation. Bidders must follow the outlined submission process meticulously.

Though specific dates are not outlined here, all timelines and deadlines will be available in the tender documents. Bidders must ensure timely submissions to avoid disqualification.

The evaluation and selection process is conducted through total value-wise evaluation, assessing adherence to technical, financial, and compliance benchmarks as specified in the tender guidelines.

Notification of results typically occurs after the completion of the evaluation process, with details provided in the tender documents regarding how and when bidders can expect communication.

MSEs benefit from special provisions designed to level the playing field in bidding, which may include reduced financial requirements or simplified compliance protocols.

Yes, the tender includes specific provisions for startups, encouraging participation by offering easier qualification criteria and additional support as outlined in the documentation.

Bidders are encouraged to demonstrate compliance with 'Make in India' policies, which may require local sourcing of certain goods or services, thus ensuring alignment with national economic growth initiatives.