Uttar Pradesh Police Software Support Services Tender 2026 - Linux, Application Software Maintenance & Real-time Support
Bid Publish Date
24-Oct-2026, 11:14 pm
Bid End Date
02-Nov-2026, 12:00 pm
Progress
Key Highlights
- • Certificates required with bid submission per ATC and Corrigendum
- • Software Support Services 2.0 scope: Linux maintenance, application software maintenance, real-time support
- • General Service Provider role; UP Police procurement under Home Department
- • No BOQ items or estimated value provided in data; expect government IT service SLAs to apply
- • Strict pre-qualification through uploaded certificates and compliance with Buyer Added Terms
Tender Overview
The opportunity is issued by Uttar Pradesh Police under the Home Department to procure Software Support Services 2.0 covering Linux maintenance, application software maintenance, real-time support, and related general service provider tasks. The tender scope references service delivery for IT software and support functions within UP, India. The absence of a listed estimated value or explicit delivery timeline suggests a broad IT support contract with potential annualized engagement. Bidders should prepare for certificate uploads as per terms and ensure alignment with government software maintenance norms. The procurement emphasizes compliance with buyer-specific terms and a clear emphasis on credentialed IT service capability. The unique aspect is the mandate for certificates to accompany submissions, signaling strict pre-qualification in line with Uttar Pradesh government security and operations standards.
Technical Specifications & Requirements
- Service categories include Linux support and application software maintenance with real-time support capabilities
- Scope mentions General Service Provider role for IT and software maintenance tasks
- No technical itemized BOQ or capacity figures are provided; bidders should infer scope from tender title and terms
- No explicit standards or performance metrics are listed; expect standard government IT service SLAs and response times to be defined in later documentation
- Expected to align with UP Police information security and data handling requirements, even though specific controls aren’t enumerated in the data shown
- Emphasis on delivering ongoing maintenance, timely issue resolution, and liaison with UP Police IT interfaces
Terms, Conditions & Eligibility
- Certificates must be uploaded with the bid as required by the Bid document, ATC and any corrigenda
- Submission relies on compliance with the Buyer Added Terms and Conditions; non-submission may lead to rejection
- No explicit EMD amount or cash deposit is listed in the provided data
- Required bidder documents beyond certificates are not detailed here; bidders should prepare standard GST, PAN, and IT service credentials per typical government tenders
- The notice highlights strict adherence to submission prerequisites, indicating a formal qualification phase prior to technical and financial evaluation
Key Specifications
-
Service scope: Linux maintenance
-
Service scope: Application software maintenance
-
Service scope: Real-time support
-
General Service Provider role
-
No explicit BOQ quantities or values provided
Terms & Conditions
-
Certificate uploads are mandatory as per ATC and Corrigendum
-
No defined EMD amount in provided data; verify in final tender
-
UP Police IT service procurement with strict pre-qualification documents
Important Clauses
Payment Terms
Not specified in the provided data; verify in ATC and final tender documents
Delivery Schedule
Not specified in the provided data; final tender will define SLAs and response times
Penalties/Liquidated Damages
Not specified in the provided data; penalties to be defined in final terms and conditions
Bidder Eligibility
-
Must upload required certificates as per Bid document, ATC, and corrigenda
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Experience in IT software maintenance or related services
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Compliance with standard GST and PAN documentation
Tender Data
Bid Details
Quantity
1095
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
Yes
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Software Support Services 2.0 - Linux; Application Software; Maintenance Services; Real-time support; General Service Provider
Payment Timelines
Payments shall be made to the Seller within 10 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Delivery Locations
1
Delivery Cities
Rae Bareli
Delivery Pincodes
229001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Sujit Kumar Rai | 229001,SP office Raebareli, ward-27, Anand Nagar Raebareli | Rae Bareli | Uttar Pradesh | 229001 | 1095 | - | - |
Authority Records
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Documents 4
GeM-Bidding-10078758.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
4
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Required Documents
Bidders must submit documents as specified in Terms and Conditions and ATC, including certificate uploads
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar IT software maintenance services
Financial statements demonstrating financial capability
EMD/Security deposit documentation (if required by ATC)
Technical bid documents and OEM authorizations (if applicable)
Frequently Asked Questions
How to bid for software support services tender in UP Police 2026?
Bidders must submit all required certificates per ATC and corrigenda, register for GST and PAN, provide IT maintenance experience, and upload technical bid documents. Ensure alignment with UP Police IT security policies and complete bid submission before the deadline.
What documents are required for UP Police software services bid?
Required documents typically include GST certificate, PAN, experience certificates in IT maintenance, financial statements, EMD documentation if applicable, and OEM authorizations where specified. Prepare technical bid demonstrating Linux and application software maintenance capabilities.
What are the technical scope elements for this UP tender?
Scope includes Linux maintenance, application software maintenance, and real-time support. The tender specifies a General Service Provider role with IT service delivery, so bidders should demonstrate experience in multilevel incident management and SLA adherence.
When is the delivery and response time for UP Police IT contract?
The provided data does not include explicit delivery timelines or SLAs. Expect final tender to define response times, resolution targets, and service hours as part of the technical specifications and MOUs between UP Police and the selected bidder.
What standards or certifications are required for UP Police bids?
The data here doesn’t list specific standards. Bidders should anticipate standard government IT service requirements, including IS or ISO-based process controls, and ensure all uploaded certificates are current per ATC guidance.
How to verify eligibility criteria for UP Police procurement 2026?
Check that all certificates are uploaded as per ATC, provide valid GST/PAN, show relevant IT maintenance experience, and submit financial statements. Eligibility hinges on credentialed capability and compliance with buyer-specific terms.